The Tools and Support Needed to Ensure Your Mission is a Success


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Find Answers

Use our online help to answer your questions about using or configuring Visual Command Center, and to download our best practices guides for handling all types of alerts.

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Submit a Support Ticket

Open a ticket with customer support using the button below.

(You must have a support contract with available service credits; contact your sales representative for details.)

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Manage Recent Support Tickets

Launch the Ticket Center to review open or recently closed support tickets, add a comment or question to an open ticket, or self-close a ticket for an issue that has been resolved.


At IDV Solutions, we want you to be immediately successful in using Visual Command Center. Our training classes incorporate instruction and demonstration, realistic scenarios, and hands-on practice. It's a proven way to get to know Visual Command Center better faster.

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Visual Command Center Security Operator Training (1 day)

This course provides security operators and analysts with the knowledge they need to perform daily security operations with Visual Command Center including handling alerts, assessing potential threats, and acting to mitigate risk. Through demonstrations and hands-on practice, students will learn to use Visual Command Center in a series of realistic scenarios, including threats from severe weather, natural disasters, civil unrest, and more.

Professional Certification Maintenance

ASIS Certified Protection Professionals (CPPs) and Physical Security Professionals (PSPs) are expected to earn continuing professional education (CPE) credits for participation in this training. Click here to read more about this certification.

DRI International Certified Business Continuity Professionals (CBCP), Certified Risk Management Professionals (CRMP) are expected to earn DRI continuing education activity points (CEAP) for participation in this training. Click here to read more about this certification.

Contact your sales representative or account manager to schedule training.

Visual Command Center Administrator Training (3 days)

This course prepares administrators, managers, or senior security operators to use Visual Command Center in daily operations, and to perform administrative tasks like managing access to sensitive information, and adding new data sources to the application. On day one, students will learn to use Visual Command Center in realistic threat scenarios to handle alerts, assess potential risk, and act to mitigate risk. Days two and three cover configuration and adding new data to Visual Command Center. Day three also includes practice in managing security roles and granting users appropriate levels of access to sensitive data.

Technical skills required: Administrative training students will find it helpful to be familiar with XML, SQL Server, and SharePoint.

Contact your sales representative or account manager to schedule training.


Visual Command Center’s extensive out-of-the-box features are designed to meet the day- to-day needs of security operations staff, but we also offer a range of professional services to help you extend and customize the software, like connecting to specialized data sources or integrating your existing security systems and software.

Ensuring a successful implementation

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Our implementation team provides project management and configuration services to guide your implementation to a successful go-live.

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Data Connections

Our technical team can assist in connecting Visual Command Center to specialized data sources or in-house systems.

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Additional Capabilities

Our account management team remains involved after go-live to support your implementation and provide guidance on best practices and additional capabilities as you grow.

Contact your sales representative or account manager to learn more.

IDV Solutions, an Everbridge company, is committed to delivering the highest quality products and support that exceed customer expectations. IDV provides various levels of support to its clients. Support is offered on a per support ticket basis, and support tickets requests shall be submitted to the IDV Product Support Team. Click here to read IDV’s Visual Command Center Support Policy.